Privacy Policy

1. Information We Collect

When you use FIX, request building facility dispatches, subscribe to Annual Maintenance Contracts (AMC), or communicate with our operations center, we may collect personal details such as your name, corporate organization, email address, phone number, physical site address, and equipment logs.

2. How We Use Your Data

We utilize your data to dispatch certified engineering technicians, provide booking status notifications, generate invoices, perform scheduled preventive maintenance, and safeguard security across all operational interactions.

3. Cookies & Analytical Tracking

Our platform utilizes cookies to remember session authentication, optimize navigation performance, and analyze operational trends. You may control cookie preferences through browser settings or our on-page cookie consent banner.

4. Contacting Data Protection

For inquiries regarding privacy, data access requests, or policy clarification, please contact our administrative operations center at support@fix.com.bd or call our hotline.